Frequently Asked Questions


How do I register for SOTI SYNC? 
Visit the Registraiton page to review registration information, and to register for the event.
What does my registration include? 
Full conference registration includes access to all keynotes, sessions, meals where provided, and conference-sponsored evening events. For specific information on additional costs for hands-on training refer to the Registration rates.
I want to stay at an alternate hotel. Is this ok? 
We encourage all attendees to stay at the Clayton Burlington Road hotel to receive optimum networking time and benefit from the negotiated hotel room rate, however, you can stay at an alternate hotel of your choice.
Will you be providing shuttle service from other hotels? 
We will not be providing service from other hotels.
Are spouses and/or children allowed to attend conference activities? 
The event and all related conference activities are for registered attendees only. Guest passes are available for purchase for guests that are 18 years old and older for the SOTI SYNC AFTER PARTY. No children or infants are allowed at any conference-sponsored activities or receptions. If child care is needed, please check with your hotel.
What if I have a special need or request? 
Should you have special needs, dietary restrictions, or other requests, please contact the . We will do our best to accommodate your requirements.
What are the hours of registration check-in onsite at the event? 
We encourage you to check-in on Monday, October 1st prior to the evening reception which will begin promptly at 6:00pm. For partners and customers attending Day 1 activities, registration is open at 8:00 a.m. - until 8:00 p.m. on October 1st. Registration will also be open on Day 2, October 2nd, at 7:30 a.m. until 3 p.m.


How do I reserve a hotel room? 
SOTI has secured a block of rooms at the Clayton Hotel Burlington Road.  Attendees are encouraged to book their rooms as soon as possible to guarantee the special conference rate.

Book your hotel now!

I'd like to fly in early/stay late. Can I get the negotiated room rate for an extended stay? 
Yes. The negotiated room rate is available for three days prior to the start of the conference and three days post conference. Longer stays will be at the market rate.


When is the earliest I can check in? 
Check-in time is at 3:00 p.m. Early check-in is subject to availability and approval by the hotel Front Desk, and charges may apply. 


Does the hotel have a fitness center? 
The Clayton Hotel Burlington Road has a fitness suite open from 6:00am – 11:00pm


Will parking be available at the hotel? 
On-site parking for guests are available at a rate of per 24 hours. Please note, parking is subject to availability. 


Will there be areas at the hotel and conference centre where I can easily meet with colleagues? 
Yes, there is a Re-Charge lounge that includes sofas, tables and chairs, Wi-Fi access, and power for your convenience.
What other opportunities are there to network at SOTI SYNC? 
There will be multiple opportunities to network during the event, the welcome reception will be held on October 1st from 6-8pm. Additionally, we will be hosting a SOTI SYNC After Party on October 2nd.


Will there be airport transportation available from Dublin Airport? 
Attendees will be responsible for their own transportation. There are multiple options you can take from the airport to Clayton Hotel Burlington Road. 
Option 1:
Aircoach has departures from terminals 1 and 2 that go to Leeson Street Upper (Clayton Hotel Burlington road). These tickets can be purchased online or at the  Dublin Airport from any Aircoach staff member at the Aircoach departure stands at either Terminal 1, Arrivals Road, or Terminal 2, Departures Road. For more information please go to the Aircoach website
Option 2:
A taxi from the airport typically costs €35 and takes approximately 30 minutes. Please note all taxis take cash but not all will take credit cards, a dispatcher is available at the rank for assistance.
Option 3:
Driving from the Airport to Clayton Hotel Burlington road is as follows. Take exit the airport and take the M1 motorway towards the city centre. Just before the railway bridge on Drumcondra Road, take a left onto Clonliffe Road. Continue along East Wall Road which takes you to the East Link Bridge (toll). Come off the East Link bridge and continue to roundabout and take a right onto Sean Moore Road. Continue to the traffic lights and turn right, then take the first left onto Church Avenue. Continue through the next set of traffic lights onto London Bridge Road. Turn left onto Bath Avenue, then Haddington Road, reaching Mespil Road with the canal on your right-hand side. Take the last left before you reach the traffic lights, onto Sussex Road, and continue along for 400m. The hotel is on the left-hand side. Clayton Hotel Burlington Road offers on-site car parking facilities for resident guests and visitors which is operated on a first come first served basis
Is there recommended dress attire while attending SOTI SYNC? 
Business casual is appropriate attire while attending sessions. Casual evening attire is appropriate for the SOTI SYNC AFTER PARTY.
What is the weather in Dublin like at this time of year? 
Dublin is especially beautiful in October. You can enjoy walking and many outdoor activities both day and night. The average temperatures are 15°C / 59°F to 6°C / 44°F. Pack adaptable clothing for your visit to Dublin, go for layers that you can put on or take off as the temperature changes. Bring a sweater, waterproofs to accompany all outdoor activities; sunglasses; comfortable walking shoes and an umbrella.
What meals will be provided at SOTI SYNC? 
Conference meals include lunch. If you have special dietary restrictions, such as kosher, halal, gluten-free, vegetarian or other special meal, please advise the SOTI SYNC registration team at your earliest convenience and prior to September 1st. Snacks and beverages will also be provided throughout the conference. Special dinner events will be held on October 1 and 2 of the conference that will provide a variety of foods that cater to the wide range of culinary palettes of our guests.
Can I use my mobile device or camera? 
Yes, but we do ask that you be considerate of other attendees. Please turn your mobile device to silent mode while you are in sessions and limit mobile device usage in the session rooms. Out of respect for our presenters, we ask that no flash photography, video and/or audio recorders, or laser pointers be used during any session.
Will there be Wi-Fi available? 
Yes, wireless internet access will be available throughout conference areas of SOTI SYNC. Guests of the Clayton Hotel Burlington Road also receive complimentary Wi-Fi.
Is smoking permitted in the facilities? 
The hotel is a strictly non-smoking hotel. There is a designated smoking area outside to the right of the main hotel door. Should a delegate smoke in their room, an automatic cleaning fee of €250.00 will be applied to their room.